Financial Operations

October 27 , 2015

VoiceVault launches Identity Manager

Las Vegas, NV--VoiceVault announces the release of VoiceVault Identity Manager (vIM) - a voice biometric identity management solution for credentials and password reset requests. By utilizing a simple code and only five seconds of speech for authentication, gone are the days of waiting on hold to speak with a help desk representative to verify your identity.  

As password complexity and expiration requirements continue to become more stringent, particularly for financial institutions and their online tools and mobile apps, end users are more frequently finding themselves locked out of accounts or required to reset their passwords. Account lock outs place an immense burden on Call Center staff already during normal business hours but, if these lock outs occur after hours, end users are now unable to complete potentially time sensitive transactions.

Now, with VoiceVault Identity Manager, organizations are able to automate system password resets and account unlocking for as low as $1 per user, per year while providing enhanced security and a streamlined user experience. For maximum flexibility, vIM can be accessed through a simple Andorid or iOS mobile app or by calling a dedicated phone number. Connectors are available for Active Directory (ADS), Unix/Linux (SSH), LDAP, Office 365, Web Servers/Sites, SQL databases and more. Ensuring a secure design, encryption is used end-to-end and connectors can be installed behind an organization’s firewalls.

Benefiting organizations and end users alike, VoiceVault Identity Manager:

·                Is available 24 hours a day / 7 days a week / 365 days a year

·                Eliminates the need for frustrating knowledge based questions

·                Does not rely on user recall - users can't forget their voice

·                Has adaptation built in, allowing for cross platform use (both IVR and mobile)

·                Is highly secure and offers full protection against record/playback attacks

“Organizations are eager to utilize their help desk team for more pressing support issues and deliver secure convenience for their customers," said Julia Webb, Vice President of Sales and Marketing, “and customers alike are ready to simplify their online identity. VoiceVault's voice biometric identity management mobile app, VoiceVault Identity Manager, is responding to this need."



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