Insurer adopts Audatex claims solution to drive operational efficiencies, customer experience

TORONTO--Audatex Canada ULC, a wholly owned subsidiary of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry, today announced a new long-term strategic partnership with RSA Canada, the country's third-largest property and casualty insurer.

The collaboration streamlines RSA Canada's entire claims handling process, replacing multiple tolls and software programs with Audatex Canada's end-to-end suite of software. By standardizing workflow and procedures across all RSA Canada companies, the software will create uniformity and time savings, ultimately leading to faster service for consumers.

Achieving cost-effective claim resolution through the use of industry's foremost technology will benefit the partners and consumers. "This solution enables RSA Canada to leverage its size and scale to provide even better service to our customers and helping them get back to normal faster after a claim," says Irene Bianchi, Senior Vice President, Claims, Corporate Services & Strategic Sourcing for RSA Canada.

"The partnership will condense cycle time, saving customers time. Also, using our analytics will help RSA make better business decisions and optimize operations, including customer service," said Anthony Giagnacovo, Managing Director of Audatex Canada.

Audatex Canada is a leading provider of property claims information solutions to insurance companies and automotive repair facilities. Audatex Canada ULC is a wholly owned subsidiary of Solera Holdings, Inc. Solera is the leading global claims solutions provider. Solera provides global information solutions that help customers automate their processes; manage millions of claims each year, and resolve billions of dollars in claims settlements efficiently and effectively. As part of the Solera group of companies, Audatex and its related businesses draw upon Solera's unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level.

RSA Canada includes Roins Financial Services Limited, Royal & Sun Alliance Insurance Company of Canada, Quebec Assurance Company, Johnson Inc., Western Assurance Company, Ascentus Insurance Ltd., Canadian Northern Shield Insurance Company, RSA Travel Insurance Inc./Assurance Voyage RSA inc., L'Union Canadienne, Compagnie d'assurances, and is part of the RSA group of companies headed by RSA Insurance Group plc.